Question 1

Do you take all breeds and sizes?

Accepted Answer

Yes. We've worked with dogs of every breed and size, from toy breeds to giant working dogs. Most facilities cap by size or temperament — we don't.

Question 2

Do I need to do a trial day?

Accepted Answer

Yes — every new dog starts with a $40 trial day. It lets us meet your dog, do a quick behavioral check, and make sure they're going to enjoy being here before you book a longer stay.

Question 3

What vaccines does my dog need?

Accepted Answer

DHPP, Bordetella, and Rabies, kept current. Bring records on your first visit (or have your vet fax them to (610) 605-9005). Puppies on a vet's vaccine schedule are welcome — talk to us.

Question 4

What if my dog isn't spayed or neutered?

Accepted Answer

Daycare requires dogs to be spayed/neutered by 6 months — group play with intact adults gets unsafe quickly. Boarding can be more flexible depending on the dog. Reach out and we'll talk it through.

Question 5

Do you use positive reinforcement?

Accepted Answer

Yes. Training here is patient, structured, and built around what each dog actually responds to, with clear steps you can keep using at home.

Question 6

What's the difference between at-home training and board & train?

Accepted Answer

At-home training brings a trainer to your house for 90-minute sessions, and you do the practice between visits. Board & train has your dog stay with us full-time so we can work with them every day on a structured plan. Both work — they suit different goals and schedules.

Question 7

Can my dog come for grooming if they don't board with you?

Accepted Answer

Grooming is reserved for our current boarding and daycare clients. We've found dogs are calmer in the bath when they already know the space and the people.

Question 8

What do I bring for an overnight stay?

Accepted Answer

Food in pre-portioned bags or a sealed container, any medications in their original containers with clear instructions, and a piece of bedding or a familiar item if you'd like (optional).

Question 9

What time is drop-off and pickup?

Accepted Answer

Mon–Fri: 6:30–9:30 AM, 12–2 PM, or 4–7 PM. Sat: 8 AM–2 PM. Sun: 12–3 PM (pickup/drop-off only). Boarding has a 2 PM drop-off cutoff so your dog has time to settle before night routine.

Question 10

What if I need to cancel?

Accepted Answer

For daycare and boarding, please give 24 hours' notice (cancellations under 24 hours are charged 50%). For board & train, 30 days' notice. Life happens — call us if it's an emergency.

Question 11

Do you take dogs on medication?

Accepted Answer

Most yes. We're set up to give oral and topical meds at scheduled times. We're not equipped to give insulin shots or chemo medications safely — if your dog needs those, we'd recommend asking your vet about boarding options that have on-site veterinary support.

Question 12

Where are you located?

Accepted Answer

Malvern, PA. Call (267) 815-4700 and we'll send the exact address with parking notes.

The questions we hear most.